Cohere is an AI-powered platform that provides customer support assistance by finding answers from previous tickets. It uses advanced analytics to identify potential issues and content gaps with customer inquiries, and leverages its large language models to provide accurate and personalized answers.
The platform also offers automation for fast-growing customer service teams, helping them to resolve up to 60% of tickets and improve customer satisfaction.
Cohere is further integrated with existing support resources and service desks, allowing customers to instantly turn support articles and past conversations into personalized answers.
Finally, its success team works with customers to identify the biggest opportunities for automation and measure and drive ROI.