Kodif is a low-code CX platform that enables non-technical teams to build powerful customer experience (CX) flows, conduct tests and run experiments without requiring any coding skills.
It is powered by GPT-4 and ChatGPT, providing AI capabilities for customer support automation. The platform offers an AI Agent Assistant, self-service options, and workflows to empower agents to provide consistent and error-free customer service, resulting in increased CSAT, reduced onboarding time, reduced handle time, and increased deflection rates.
Kodif also offers specific use cases, such as Refund, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention. Kodif’s guided automated workflows help agents prioritize high-value customers and focus on resolving important issues.
The platform boasts stringent data security measures in place, including being HIPAA compliant and AICPA SOC certified.Kodif indicates that a 25% reduction in average onboarding time, 40% reduction in average handle time, 30% increase in average deflection rate, and a 93% increase in average CSAT for self-service have been achieved using their low-code CX platform.
Kodif offers case studies with Byte, Reservebar, and Good Eggs as examples of how their platform has been implemented with successful results. Kodif allows for booking a demo and offers contact information via email or phone.
The platform also utilizes essential and tracking cookies to understand how users interact with it.